Southgate House Clearance Accessibility Statement

This Accessibility Statement describes our commitment to providing an inclusive experience for everyone who uses our Southgate house clearance services. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards and to make our service information, booking guidance and customer-facing materials usable by people with a wide range of needs. Our goal is to minimise barriers and to ensure people can access our service details, pricing information and operational policies with ease.

We design online content and documents with assistive technologies in mind. Content is organised with clear headings, concise paragraphs and meaningful link text. Accessibility features include semantic markup, predictable navigation and consistent structure so screen reading software and other assistive tools can present information correctly.

Screen-reader support is a priority. We ensure that all images have descriptive alt text where used, that form fields have labels, and that ARIA attributes are used only when necessary to enhance the experience for users of assistive technologies. Where complex content appears, we provide plain-language summaries and structured lists to make scanning and comprehension easier.

Keyboard navigation: our Southgate clearance portal and informational pages are tested for full keyboard accessibility. You can tab through links, form controls and interactive elements in a logical order. Focus indicators are visible, and interactive components can be activated without a mouse. We also ensure that keyboard traps are avoided so users can move freely across pages.

We commit to ongoing testing across popular screen readers, browser combinations and mobile assistive features. Testing includes manual checks and automated scans against WCAG 2.1 AA criteria. When we find issues we prioritise fixes that deliver the greatest benefit to users with disabilities.

To support a broad range of needs in the Southgate area we provide alternative formats on request. This includes larger print, easy-read summaries and text-only versions of key service pages. We also make operational information accessible, such as safe access arrangements and details about the house-clearance process, so customers can plan their appointments with confidence.

Known limitations: despite our efforts, some third-party content or legacy documents may not fully meet WCAG 2.1 AA standards. We keep an up-to-date list of these items and provide workarounds where possible. If you encounter an accessibility barrier while using our Southgate house clearance materials, please let us know so we can address it promptly.

We maintain staff training to ensure both office and on-site teams understand accessibility principles. Our crews are briefed to communicate clearly, use plain language, and to adapt arrangements when a customer requests adjustments. Service staff are trained to listen and to follow accessibility preferences during visits and collections.

If you need assistance or have an accessibility request, please contact our accessibility team using the contact channels listed on our site or via the usual customer contact methods. We will acknowledge all requests, agree reasonable adjustments, and aim to provide the requested alternative format or support within a reasonable timeframe. We are committed to continual improvement and welcome information about any accessibility barriers you experience so we can improve accessibility across our Southgate house clearance service offerings.